All items purchased from Natural Earth Crystals are carefully handled with love and care. Each item is checked over before being packaged and sent to all of our customers. However, regretfully from time to time your items may be damaged during transit. Please see following for more on breakages and exchange requests.

For breakages and exchange requests, please contact us via contact page or email at within 72 hours of your receiving your parcel. Store credits will be issued at the discretion of Natural Earth Crystals.

We do not offer refunds or exchanges for sale items at this time.