SHIPPING, RETURNS & EXCHANGES
Our current estimated processing time is up to 1–15 business days + shipping time.
AUSTRALIA WIDE SHIPPING
$10 – Standard: 3-6 working days
$30 – Express: 1-4 working days
$100 – Wholesale: 4-6 weeks + shipping time
FREE PICK UP! 139 Edith Street, Innisfail QLD 4865
Customers purchasing items from VIC & NSW may experience delays in shipping however you will be advised of possible delays at time of purchase.
$40 AUD - Standard: 2-3 weeks + processing time
International customers (outside of AUS) are responsible for all import duties, customs, and local taxes charged by your country. As we are unable to advise the amount of what these fees might be, we recommend to contact your country's customs office or tax agent for respective charges and rates on a package coming outside of your country.
BREAKAGES AND EXCHANGES
All items purchased from Natural Earth Crystals are carefully handled with love and care. Each item is checked over before being packaged and sent to all of our customers. However, regretfully from time to time your items may be damaged during transit. Please see following for more on breakages and exchange requests.
For breakages and exchange requests, please contact us via contact page or email at firstname.lastname@example.org within 72 hours of your receiving your parcel. Store credits will be issued at the discretion of Natural Earth Crystals.
We do not offer refunds or exchanges for sale items.
Please note if you wish to cancel your Natural Earth Crystals order after it has been placed you will incur a $10 cancellation fee.